JustHost Support

Last night there were issues with my hosting provider so i emailed in a support request to find out more information:

support,

I'm having problems getting to my site and the control panel.  Are
there issues with the server right now?

site: http://www.antiyes.com/

John Boker

After a little while with no response I contacted them through the "Live Chat" feature on their website:

info: You are now chatting with 'Paul'
Paul: Welcome to Live Chat support, how may I help you?
John Boker: Hi Pau
John Boker: l
John Boker: it seems that the server my site is on is down
Paul: Hello John
John Boker: do you have any ideas when it'll be back up?
Paul: Is this regarding your website antiyes.com ?
John Boker: yes
John Boker: it's on web16
John Boker: http://status.justhost.com/web16 says the server is down
John Boker: it's been down for over half an hour now
Paul: Yes, We are presently facing a little trouble with the server on which your site is hosted. I assure you that our admins are on this, and it will be resolved shortly.
John Boker: no ideas on how long though?
Paul: I am sorry but there is no exact Time Frame
John Boker: is the 99.9% uptime guarantee per month ?
Paul: I am sorry but our Senior admins are working on this and the issue might be resolved soon
John Boker: this is from justhost.com " If Just Host fails to provide the promised 99.9% uptime, we will credit your account with a month's hosting costs, as we guarantee an impressive minimum network uptime of 99.9%."

Just after this conversation (40 minutes downtime) the server came back up and everything was fine, so i was suprised to get another email:

Hi  John,

I have jus reset your password back to default.

Your cPanel access details:

cPanel URL: http://cpanel.antiyes.com

cPanel URL: http://antiyes.com/cpanel

cPanel Username: xxxxxxxxx
cPanel Password: xxxxxxxxx

note:
Dont type username and password manually, just copy and paste them.

Sorry, I don't see any problem with your website.
As I see it works fine.
Please check it again.

Please let me know if there is anything else I can help you with.
Thank you.

--
Kind regards,

 

Apparently the problems i was having weren't caused by the server being down, it was that I don't know how to log in to my control panel.

This prompted another email by me to let them know it was a server problem:

The problem wasn't my password, the problem was web16 was down for about 40 minutes last night.

Sent from my iPod

And again there's some failure in communication:

Hi  John,

Sorry, I don't see any problems with your account or our server.
The server has not been turned off or rebooted today.
If we had some problems we would have received a lot of complaints but yours is the only one.

 

This is where I'm at, I guess I'll just let it go.

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